Maestro’s Magic Terms and Conditions
1. Acceptance of Terms
By accessing or using the Maestro’s Magic website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase any products.
2. Product Information
While we strive to provide accurate product information, including descriptions, images, and pricing, errors may occur. We are not responsible for any inaccuracies. Please verify product details directly with our customer service team before purchasing.
3. Ordering and Payment
By placing an order, you represent that you are of legal age to enter into a binding contract. We accept various payment methods as outlined on our checkout page. Maestro’s Magic reserves the right to refuse any order for any reason.
4. Shipping and Delivery
- 4.1 Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Processing times may be longer during peak seasons or promotional periods. - 4.2 Shipping Methods and Timeframes
We offer various shipping methods with different delivery timeframes. Estimated delivery times begin after the order has been processed and shipped. Delivery times are estimates only and are not guaranteed. - 4.3 Shipping Costs
We charge a flat rate for shipping on all orders. The shipping cost will be clearly displayed at checkout before you complete your purchase. - 4.4 Delivery Address
You are responsible for providing accurate and complete delivery information. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. - 4.5 Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery status. - 4.6 Delays and Issues
While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control. - 4.7 Failed Delivery Attempts
If delivery attempts fail due to incorrect address information, unavailability at the delivery location, or refusal to accept the package, additional shipping charges may apply for reshipment.
5. Returns and Refunds
- 5.1 Return Policy
We accept returns within 30 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. - 5.2 How to Initiate a Return
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable. - 5.3 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a defective or incorrect product). We recommend using a trackable shipping method for returns. - 5.4 Refund Processing
Once we receive and inspect your returned product, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. - 5.5 Non-Refundable Items
Original shipping charges are non-refundable unless the return is due to our error. - 5.6 Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs. - 5.7 Late or Missing Refunds
If you have not received your refund within the specified timeframe, please check with your bank or credit card company first, as processing times may vary. If you still have not received your refund, please contact us.
6. Intellectual Property
All content on the Maestro’s Magic website, including text, images, and logos, is the property of Maestro’s Magic or its licensors. You may not reproduce, distribute, or modify this content without our express written permission.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Florida.
8. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at es@cjmadison.com.
